Shipping
Where do you ship?
We currently ship within Canada and the United States.
How much does shipping cost?
We offer free shipping on all orders over $50 (after discounts, before taxes) within Canada and the United States.
Shipping rates for orders under $50 are calculated at checkout based on your location.
How long will my order take to arrive?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes 2–8 business days depending on your location.Estimated delivery timelines are provided at checkout and are not guaranteed.
Will I have to pay duties or import fees?
- Canada: No duties apply.
- United States: Customers are responsible for any applicable duties, customs fees, or import taxes.
Where possible, an estimate will be shown at checkout. For the most accurate information, we recommend contacting your local customs office.
Can I change or cancel my order after placing it?
Once an order is placed, we cannot guarantee address updates, modifications, or cancellations.If you need assistance, please contact us as soon as possible and we’ll do our best to help.
Additional notes
- Multiple returns cannot be combined into one shipment
- We are unable to process returns or refunds for orders purchased through third-party retailers
- For any return-related questions, please contact us at info@tression.com
Returns & Refunds
What is your return window?
New, unworn, and unwashed merchandise may be returned within 14 days of delivery with proof of purchase.
Items must be returned:
- In original condition
- With all tags attached
- In original packaging
- Unworn and without any damage
Are returns free?
Yes — returns are free for customers in Canada and the United States.
For US returns, any duties or fees incurred will be deducted from your refund.
How do I start a return?
To initiate a return, please contact info@tression.com with your order number and reason for return. Our team will guide you through the next steps.
When will I receive my refund?
Refunds are issued to the original method of payment once your return is received and inspected.
Please allow 3–5 business days for processing after we receive your item.
Are shipping charges refunded?
Original shipping charges (if applicable) are non-refundable.
Do you offer exchanges?
We do not process direct exchanges.
The fastest way to exchange an item is to:
- Return your original item
- Place a new order once the return is accepted
Final Sale Items
For hygiene and product integrity reasons, the following items are final sale and not eligible for returns: